“At first, Web 2.0 seemed like a perfect two-way street. We were all in it together. Fast forward just a handful of years, though, and something has gone very, very wrong with that particular social contract… The real problem of Web 2.0 — whether it takes the form of SEO-driven “news” or crowd-sourced accommodation [is to make money]. To make money — real money — at this game you have to attract millions, or tens of millions, of users. And when you’re dealing with those kinds of numbers, it’s literally impossible not to treat your users as pieces of data.”
The preceding is an excerpt from an article by Paul Carr writing for TechCrunch. It’s worth reading the complete article for his thoughts on the lack of humanity sometimes displayed by the new wave of entrepreneurs.